Privacy Policy

1. Who We Are

True Space Solutions Ltd ("we", "us", "our") is a company registered in England and Wales (Company No. 17266571), with its registered office at Well Cottage, High Street, West Haddon, Northamptonshire, NN6 7AP.

We are the data controller for personal data collected through this website and our services. You can contact us at info@truespace.solutions.

2. What Data We Collect

We may collect and process the following personal data: contact information (name, email address, telephone number, company name and postcode) provided when you submit an enquiry form or contact us directly; the content of messages you send us; technical data such as IP address, browser type, pages visited and time spent on pages collected automatically via cookies and analytics tools; and any documents or images you choose to attach to an enquiry form.

3. How We Use Your Data

We use your personal data to respond to your enquiries and provide the services you have requested; communicate with you about your project or inspection requirements; improve our website and services through analytics; and comply with our legal obligations. Our lawful basis for processing is legitimate interests (responding to business enquiries) and, where applicable, consent (for marketing communications).

4. Cookies

We use cookies to improve your experience on our website. These include essential cookies (required for the site to function), analytics cookies (to understand how visitors use the site), and preference cookies. You can manage your cookie preferences through the cookie consent banner displayed on your first visit.

5. Data Sharing

We do not sell your personal data. We may share it with our technology service providers (e.g. website hosting, CRM, email delivery) who process data on our behalf under data processing agreements; professional advisers (accountants, solicitors) where necessary; and regulatory authorities where required by law.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described above, or as required by law. Enquiry data is typically retained for up to 3 years from the date of last contact.

7. Your Rights

Under UK GDPR, you have the right to access the personal data we hold about you; request correction of inaccurate data; request erasure of your data (the "right to be forgotten"); object to or restrict processing; data portability; and withdraw consent at any time (where processing is based on consent). To exercise any of these rights, please contact us at info@truespace.solutions. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.

10. Contact Us

True Space Solutions Ltd, Well Cottage, High Street, West Haddon, Northamptonshire, NN6 7AP. Email: info@truespace.solutions. Phone: 07749 393328.